Returns and refunds

This policy explains when you can return something, what you have to do, and when you get your money back. It applies to goods bought through brrr.studio, the online shop of D.L. MANUFACTURER CO., LTD., company registration number 0105563156159

1. How long you have

You may tell us you want to return an item within 7 days of receiving it, counted from the date the courier records the delivery as successful. After that we reserve the right to decline a return, except for a defect that could not have been apparent when you took delivery.

2. Condition we accept

• Unused, in the condition it was sold in.
• With its tags, box and everything that came with it.
• Without damage that occurred after you received it.

3. What we cannot take back

• Items that have been used, or damaged by the buyer's use.
• Items whose hygiene seal has been opened — in-ear earphones, for example.
• Items made to order or personalised.
• Items the product page states clearly are clearance stock sold as non-returnable.

None of these exceptions apply to an item sent in error, faulty, or damaged from the outset, which we always take back and stand behind in full.

4. Wrong, faulty, or damaged in transit

Tell us within 48 hours of receiving it, with photographs of the parcel, the item and the damage. In this case we pay all return postage, and you choose between a replacement or a full refund including delivery.

5. How to return something

1. Contact us through a channel on the seller information page, quoting your order number and the reason.
2. Attach photographs of the item and the box so we can check before approving.
3. Once we confirm, send the item back to the address we give you, and keep your proof of postage.
4. We inspect it and tell you the outcome, normally within 3 working days of receiving it.

Please do not send anything back before we have confirmed it. A parcel that arrives unannounced may be impossible to match to an order.

6. Who pays the return postage

• Wrong, faulty or damaged — we pay all of it.
• You changed your mind or ordered the wrong thing — you pay the return postage, and the original delivery charge is not refunded.

7. Refunds

Once we have received the item and approved the return, we transfer the refund to a bank account in the name of the person who placed the order, within 7 working days, and confirm it by email to your registered address.

The amount refunded is the price actually paid for the item, after any discount used. If the order qualified for free delivery on a minimum spend and returning part of it brings the total below that threshold, we deduct the actual delivery cost from the refund.

The system records a refund as a new entry offsetting the original; it does not delete the original payment. You can therefore still see the whole history on your order page.

8. Cancelling before dispatch

If the order has not yet left the warehouse you can cancel it and we refund in full, delivery included. Once the parcel has gone, use the return procedure in section 5 instead.

9. Your statutory rights

This policy is the shop's own, and does not affect the rights you already have under consumer protection law. Where any part of it conflicts with the law, the law prevails.